"Can you tell me what you see?"
Have you ever heard that when you were seeking help precisely because you had no idea what that which you see means? With no idea what is going on, describing what we see so difficult a task even under the most favorable circumstances becomes next to impossible.
Say "Let Me Send You a Screenshot." They'll Love You
The next time that happens to you, proudly tell the friendly support person: "I'll mail you a screenshot." They will love you.
A picture of what you see on the screen a screenshot relieves you from the stress of trying to describe that for which you have no words, and it helps others get a better understanding of the problem from afar.
Now, how is a screenshot taken and mailed properly?
Make a Screenshot Under Mac OS X and Mail It
- Press Command-Shift-3.
- Press F11 to see the Desktop.
- Double-click the newly created "Picture 1" file to open it in Preview.
- If "Picture 1" had already existed, open the "Picture #" file with the highest number.
- If the file does not open in Preview, click on it while holding down Ctrl and select Open with | Preview from the menu.
- Use the cursor to highlight the desired region of the screen.
- Select Tools | Crop from the menu.
- Now select File | Save As... from the menu.
- Make sure JPEG is selected under Format:.
- Drag the Quality: slider all the way to the leftmost (Least) position.
- Type a descriptive name under Save As:.
- A simple "Mail Screenshot" or "Eudora Settings 1" should do.
- Click Save.
- Open your email program.
- Attach the newly created picture from the Desktop to a new message or reply.