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Top 20 Most Important Rules of Email Netiquette

From Heinz Tschabitscher,
Your Guide to Email.
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The rules of email Netiquette are not "rules" in the sense that I will come after you if you don't follow them. They are guidelines that help avoid mistakes (like offending someone when you don't mean to) and misunderstandings (like being offended when you're not meant to). These core rules of email Netiquette help us communicate better via email.

1. Take Another Look Before You Send a Message

Don't send anything you don't want to send.

2. Do Not Default to "Reply All"

"Reply" is good. "Reply to All" is better. Right?

3. Keep Emails Short

Do not intimidate recipients with too much text.

4. Properly Format Your Email Replies, and Be Lazy

Do you think quoting original text in your email replies perfectly is a lot of work? Don't let the '>' intimidate you! Here's a very comfortable, relaxed, quick and still clean and compatible way to reply properly.

5. Clean Up Emails Before Forwarding Them

Forwarding emails is a great way of sharing ideas, but make sure the original idea is not hidden in obfuscation.

6. When in Doubt, Send Plain Text Email, Not HTML

Not everybody can receive your fancily formatted emails. Some may even react furious. To be safe rather than sorry, send plain text emails only when in doubt.

7. Don't Forward Hoaxes

Email hoaxes often contain stories that are intriguing, and sure to irritate. Here's how to spot and stop urban legends.

8. Use Current Antivirus Software, Keep it Up to Date, Scan for Free

Make sure you're not spreading worms and viruses via email or act as a vehicle for spreading spam. All this can be caused by malicious emails. Fortunately, there's protection.

9. Smileys Should Ring an Alarm

Don't use smileys to say something you should not (and don't intend to) say in emails.

10. Do Let People Know Their Mail Has Been Received

Did the spam filter eat my message? Spare others this nagging question and let them know you got their email.
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