out of 5
My personal Bigstring ExperienceMay 09, 2010
I've been using Bigstring for a couple years now. Initially I found the service to be acceptable, fun, and reassuring that I had control over my emails. Not only could you track the date & time emails were read you could verify the email address as well. However, they've recently made unspecified ""upgrades"" to their service that have made me question the reliability of the service. I also lost all my email as other users here have described and for months now have had no personal access to files that I do upload for attachments. That's hardly control in my eyes. I've made several contact attempts to their email support however not a single one has been replied to. Service to an alternative tracking method has also been abruptly interrupted without comment, explanation or apology. So, if you're counting on using the site for any legal proof of delivery or important communication I would seriously think twice about relying upon the bigstring service for your needs. In addition, tracking reports now only consist of the number of views your email has had which is essentially worthless since your own views are incorporated into the totals. For example, if your email program is configured to load the original message you sent into a reply from your recipient as mine does. I'm hoping that bigstring is able to get its act together and resume what used to be a fun and somewhat reliable method of tracking your emails. In concept it is a truly unique service with great potential and is useful to have in your email arsenal. Bottom line: I've enjoyed the service and it's offerings in the past but am increasingly frustrated with the less than stellar ""upgrades"", support, and reliability of bigstring in 2010. Get back to your old glory bigstring!
32 of 34 people found this review helpful.