Service is lousy, E-mail only and they usually do not have the answers. I have used IncredIamil for several years and am a purchaser. I have problems off and on. Have always had a challenge getting answers to my questions. I continued to use the program because I could get no help in transfering the files to another program. I found an on line answer to that question. Now I will discontinue using IncredImail if I can tansfer my files. If not I may only keep it to excess those files, and eventually resend the files to myself over a period of time so I can eliminate IncredImail. Jerry PS Please forgive the spelling erros.

At first I was very pleased with the program... there are creative aspects that make this program very worthwhile... however I paid for upgrades and now, for whatever reason have been shut out and am unable to access my account. I had foolishly forwarded two of my less used accounts to that account in an attempt to consolidate. I am extremely disappointed as I have some important emails there that I no longer have access to. Has anyone else experienced this? It may be a variation of the ""capacity issue"" discussed previously... I would love to know what happened...

I love the ability to use emoticons, stationery, and animations. I""ve used this program for over 8 years. When I have needed help, there is no phone help. This company takes only e-mails. The responses can take days to repond, and there is no way to fix any problem with incredimail in a timely manner because you can not talk to them. You can only e-mail them. I've had no luck with this method twice. I have decided to go find another e-mail program.

The worst piece of c**p you can put on your computer. There is no end to the damage this program will do

I have used this program for years but for the last few I have had a MAJOR problem. About every few weeks I get a download of all my previous emails that I have received going back months. The latest amount was over 10,000. And it happens over and over. Otherwise I would give them at least 4 stars. When I report it to them they have no logical answer. It MAY be fixed in the next few months. I have been getting this answer for months. NOT HAPPY>

This is a really good program! You can add loads of stationary to your e-mails, and then add loads of emoticons and animations to it as well. IncrediMail also runs in the system tray, so it then tells you whenever you haave e-mail, with a cool customisable notifier. You can also install a free add-on from the Incredimail Website, allowing you to customise the flash animation IncrediMail shows when you open/send a message. Overall, this is a very good program, and I would recommend it to anyone! (By the way, I am not running the pro version.)