If you have not also forgotten the answers to your secret questions or have a secondary email address added to your Yahoo! Mail account, help is available.
Recover a Forgotten Yahoo! Mail Password
To reset your Yahoo! Mail password if you have forgotten the phrase or cannot access your account:
- Go to the Yahoo! Password Helper page.
- Make sure I have a problem with my password is selected.
- Click Next.
- Type your Yahoo! Mail email address under My Yahoo! ID is:.
- You can also enter just the user name part (what comes before, for instance, "@yahoo.com").
- Now type confirmation code from the image or audio playback under Type the code shown.
- Click Next.
- If you have specified an alternate email address for recovery:
- Type your alternate email address under Send a message to my alternate email address:.
- Click Next.
- Open the email from Yahoo! with the subject "How to reset your Yahoo! password".
- Follow the Reset My Password link in the message.
- If you want to answer your secret question:
- Make sure Use my secret questions. is selected.
- Click Next.
- For each question:
- Enter the answer beneath the question.
- Click Next.
- Type the desired password under New password: and Retype the password:.
- Click Next.
You can then change this password to whatever you like (and will remember); it is best, of course, to use a strong password.
(Updated September 2012)
