IncrediMail, your mechanic friend, can be very dry and objective, too. All those entertaining and rich emails you write are sent in narrowly defined envelopes and using strict protocols that make internet email work. Usually, all of this works whiteout you noticing.
Why Create a Log File?
You do notice, of course, when something does not work — you cannot send mail, or new emails do not arrive. IncrediMail may even pop up an error message with some hints. Often, these hints may be enough to fix the problem, but sometimes they are not.
Fortunately, IncrediMail can also keep a detailed (and dry, of course) log of what it does and tries to get your messages, or get them delivered. You can then use these recordings to better diagnose the condition, or be appreciated tremendously by a tech support person who'll love you for the detailed data — "the log" — you hand them.
Log Receiving and Sending Activity in IncrediMail for Troubleshooting
Now, to make IncrediMail record its actions while sending or receiving mail:
- Select Tools | Options... from the menu in IncrediMail.
- Go to the Advanced tab.
- Make sure Generate a log file when sending or receiving mail is checked.
- Click OK.
After you have turned on logging, all attempts to send or receive mail are recorded. To access the log files created, go the Advanced options tab again and click on Logs.... You'll find files named "IMAP - ", "POP - " or "SMTP - " plus the name of the account for which the mail action was carried out.