IncrediMail itself and, in particular, its interaction with other programs and email servers can plague you with many an email issue. Fortunately, you're not alone. IncrediMail support, for VIP users or for free on forums, is ready to help.
Contact IncrediMail Support
To get help from IncrediMail support for a technical issue with IncrediMail:
- Go to the Technical Issues (crashes, error messages, etc.) IncrediMail Forum.
- For non-technical issues — such as configuration questions with IncrediMail itself or your email account —, pick the appropriate IncrediMail Forum forum from the list.
- Click NEWTOPIC.
- If you are not logged in, do so or click Register to create a user name for posting on the forum.
- Fill out the form with as much detail as possible (excluding your email user name and password, of course).
- Under Your IncrediMail Version:, include the full version and build ID of your IncrediMail copy.
- Make sure the Subject: is a concise summary of your issue; e.g., "Error 402 Checking Mail" or "IncrediMail Crashes Trying to Create a Backup".
- Click Submit.
Posts from members of the IncrediMail support team or experienced forum members will be marked with Site Admin or Moderator. The posting name is typically IncrediAdmin or IncrediModerator.
You can also contact IncrediMail staff directly:
- Open the IncrediMail Technical Support contact form.
- Fill out all the form with as much detail as possible.
- Make sure to select IncrediMail under IncrediMail Product:.
- Under Product Version Number:, include the full version and build ID of your IncrediMail copy.
- Click Send
Contact IncrediMail Premium Support
To contact IncrediMail VIP support if you are using IncrediMail Premium:
- Open IncrediMail.
- Select Help | VIP Support from the menu.
- If you cannot see the menu bar, click Menu in IncrediMail's title bar.
