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How to Recover a Forgotten Windows Live Hotmail Password

By Heinz Tschabitscher, About.com

If only you would have had to use your Windows Live Hotmail (or MSN Hotmail) password more often. Your browser and Windows Live Hotmail itself always took care of that, however, remembering the arcane combination of numbers and letters for you. Always — until now. Now, you find yourself in a different country in front of an alien computer with a browser that has no idea of your Windows Live Hotmail password.

Of course, it occurs to you, you'd have more to worry about if it knew your password. But trying to get into your account without a password is worrisome, too. Fortunately, Windows Live Hotmail can help. Going through a process of authorization, it allows you to reset your password. Just make sure you remember the new phrase until you're back home.

ecover a Forgotten Windows Live Hotmail Password

To reset your Windows Live Hotmail (or MSN Hotmail) password and create a new when you have forgotten your old:

  • Go to the Windows Live Hotmail password reset page.
  • Type your Hotmail address under E-mail address.
  • Enter the characters from the captcha under Characters.
    • Alternatively, select I can't see this image and type the characters as you hear them.
  • Click Continue.
  • Click Provide account information and answer your secret question..
    • If your browser or Hotmail still log you into your account automatically and you want to change your (forgotten) password, click Send yourself a password reset e-mail message. and click Send Message.
    • If you have provided an alternate email address for your Windows Live Hotmail account, you can also send the password reset email to that address. Choose Send yourself a password reset e-mail message. and click Send Message.
  • Enter the desired location information (what is demanded differs from country to country).
  • Enter the answer to the secret question under Secret Answer:.
  • Click Continue.
  • Type the desired new password under New password: and Retype new password:.
  • Click Continue.
  • Click Done.

Recover a Forgotten Windows Live Hotmail Password Without Secondary Address or Secret Question Answer

If you have neither a secondary email address associated with your Windows Live Hotmail account nor a secret question (or a satisfying answer to it):

  • Use the Windows Live ID Validation form.
    • Provide as much detail as possible so Windows Live Hotmail support can connect you to your account without doubt.
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