If you share the Gmail bug you've encountered with Google, there's a good chance you will not experience it again — and others won't have to deal with it ever. Letting Google know about a bug in Gmail is not only salutary, however, it is also pretty easy.
Report a Gmail Bug
To report a bug and issue with Gmail to Google:
- Check Gmail's status.
Google may already be aware of the problem you are seeing and working on a solution. - If your problem can be seen somewhere in Gmail — if a page or email does not load correctly, say, or you get an odd error message —, try to reproduce the bug and make it visible.
Use a new browser tab or window or a different browser altogether if the problem can already be seen in one Gmail session. - In general, try to repeat any actions that led you to the problem so you can explain how to get to the bug you are about to report.
- Click the Settings gear in your Gmail's toolbar.
- Select Report a bug or Send Feedback from the menu that comes up.
- Describe the Gmail bug you are reporting under Describe the problem:.
- State, first, what you did. ("I set up a filter to 'apply the label: out of office' to messages containing 'ข้อความตอบกลับขณะลาหยุด' in the subject and have them 'skip the inbox'. 'Test Search' found all existing messages to which the rule should apply.")
- List, then, what you expected to happen. ("Future messages with 'ข้อความตอบกลับขณะลาหยุด' appear in the label and under 'All Mail' only.")
- Describe, finally, what happened instead. ("I'm still seeing emails with 'ข้อความตอบกลับขณะลาหยุด' in my inbox.")
- If possible, give instructions to duplicate the bug into which you ran.
- Click Next.
- If the bug can be seen on the page:
- Click Highlight.
- Draw a rectangle with the mouse to highlight it.
- You can also click on any area that lights up as you move the mouse cursor over it to highlight it.
- You can highlight multiple rectangles and pieces.
- To remove a highlight, move the mouse cursor over it and click the x that appears in its top right corner.
- You can scroll the page to highlight an area initially out of sight. To highlight an area covered by the Send feedback pane, click Send feedback, which minimizes the pane.
- If you need to hide parts of the page that reveal personal information such as email addresses, email text, address book details or subject lines and label names perhaps:
- Click Black out.
- Draw a rectangle with the mouse to cover any area.
- You can also click on any part that dims as you move the mouse cursor over it to black it out.
- You can black out multiple areas, of course.
- To make an obfuscated area visible again, move the mouse cursor over it and click the x that appears in its top right corner.
- Scroll the page to check areas initially out of sight for personal information.
- Click the Send feedback pane's header to minimize and peek behind it.
- Click Next.
- You can find out any information Google will receive along with your screenshot and bug description under Additional info.
Your browser, operating system and installed browser plug-ins will appear under Browser info, for instance. - Click Sub,mit.
(Updated October 2012)
