Nicereply - Email Reply Tracking Service

Nicereply helps you reply faster and better by allowing recipients to rate emails and letting you track friendliness over time as well as among team members.
Easy to set up and use, Nicereply does not connect submissions to individual emails (though it can link them to a ticketing system's issues) and could offer more options for the feedback form.

You don't know how good you are — or improve — until you track how well you're doing. Keeping tabs on numbers, say lines of codes or faulty units, is reasonably easy.

How, though, track and improve friendliness and email? You could note customer complaints, of course, and monitor the timeliness of your and your directs' replies to clients and peers.

You could also ask each recipient — automatically using a standard form, of course, that pours out all the data and analysis, too, to the web or other applications. Nicereply offers an easy, swift and powerful way to set up such an email feedback system.

A single link in each user's signature sends recipients to the Nicereply form where they can give your reply a star rating and submit a comment, if they like. You can adapt the page's look to your design and user your own words but, alas, Nicereply does not let you tweak the form further — to ask specific things or explicitly for things to do better.

Unfortunately, it's also not clear for the email recipient what they will get out of submitting their input, or whether rating is anonymous if they do not enter their name.

Ratings, of course, are always tricky. Having your name stamped on feedback makes you rate higher; good people, on the receiving end, at the same time can brood needlessly over a single negative comment.

Nicereply, of course, only supplies the data. For help desks using a ticketing system, Nicereply can connect ratings to issues; outside that, Nicereply does not link the rating to individual emails and replies, however. You can only compare people, with each other and themselves over time.