Undelete in Windows Live Hotmail

How to recover mail from the trash

When you accidentally delete an important email, there's still the Deleted folder, right? What, though, when there is no trace of that message left in the trash?

Then there's the safety net. Windows Live Hotmail keeps messages for a few days even after they have been purged from the Deleted folder. You can restore these backup copies to the trash and undelete mail believed gone in a simple process.

Microsoft no longer offers Windows Live Mail or Hotmail and has moved all of its email services, including Microsoft 365, Hotmail, Live Mail, and MSN Mail, to Outlook.com. These instructions apply to Windows Live, Hotmail, and other email accounts on Outlook.com.

Recover Deleted Hotmail Messages

When you delete an email message from your Outlook.com email, you can quickly recover it if it still in your Deleted Items folder.

  1. Go to Outlook.com and log in to your Live, Hotmail, or other Microsoft email account.

  2. Select the Deleted Items folder in the left pane.

    Deleted Items in Outlook navigation pane
  3. Select the message you want to recover. To recover all messages, select the circle next to Deleted Items.

  4. Select Restore at the top of the Deleted Items folder.

    Restore in Deleted Items in Outlook.com

Recover Permanently Deleted Hotmail Messages

If you can't find the email you want to recover in the Deleted Items folder, the next place to look is the Recoverable Items folder. In some cases, you can recover items after you empty the Deleted Items folder.

You can only access the Recoverable Items folder using a web browser on a computer.

  1. Go to Outlook.com and log in to your Live, Hotmail, or other Microsoft email account.

  2. Select the Deleted Items folder in the left pane.

    Deleted Items in Outlook.com.
  3. Select Recover items deleted from this folder at the top of the message list. The Recoverable Items folder opens.

    "Recover items deleted from this folder" command in Outlook
  4. Select the items you want to recover and choose Restore.

    Restore button for a deleted item in Outlook

The items you select to recover are restored to their original folders. If a folder no longer exists, messages are restored to your inbox.

You can recover messages and other items removed from your Deleted Items folder for 30 days.

Prevent Outlook.com From Deleting Messages Automatically

You can stop Outlook.com from emptying your Deleted Items folder every time you sign out if you wish.

  1. Go to Outlook.com and log in to your Live, Hotmail, or other Microsoft email account.

  2. Select Settings in the upper-right corner of the page and choose View all Outlook settings.

    Outlook Settings with Gear icon and "View All Outlook Settings" highlighted
  3. Select Message handling in the Mail category of the Settings window.

    Message handling in the Mail category of the Settings window in Outlook.com.
  4. Beneath When signing out, clear the check box next to Empty my deleted items folder.

    Empty my deleted items folder checkbox in Outlook.com.
  5. Select Save to apply the changes. Close the Settings window.

Was this page helpful?