The Bottom Line
Answer commonly asked questions quickly via email with the help of AnswerTool, a utility that assists you in building a usable knowledge base.
Pros
- AnswerTool collects answers to common questions
- Find and paste answers into emails quickly
- Works with any email or CRM software
Cons
- AnswerTool lacks flexibility
Description
- AnswerTool lets you save answers to frequent questions for use in email replies.
- Answers can be categorized by topics in AnswerTool.
- QuickPaste copies and pastes one or more answers directly into emails or other documents.
- QuickCopy lets you quickly create answers from existing emails or documents in AnswerTool.
- You can also drag and drop answers into emails directly from AnswerTool.
- AnswerTool can make use of system-wide keyboard shortcuts for rapid access.
- Can load files directly from the Web via HTTP.
- AnswerTool includes a fast full-text search engine.
- AnswerTool supports Windows 9x/ME/NT/2000/3/XP.
Guide Review - AnswerTool 2.3.1
If you have answered one email, you have answered them all.
Okay, this may not be quite true, but it's close. The same questions and requests keep coming in, and consequently you find yourself typing the same answers over and over again. You definitely need a FAQ, a list of frequently answered questions.
AnswerTool is a great tool for easily building and using a FAQ. You can categorize the questions to easily find the right one, or you use the built-in search engine.
As soon as you select a question, the answer can automatically be copied to the clipboard, ready to be pasted into an email. Or you make use of the great QuickPaste function, which lets you integrate a selection of answers — among them those you have used most recently — with your documents directly.
