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Heinz's Email Blog

By Heinz Tschabitscher, About.com Guide to Email since 1997

How to Contact Hotmail Support

Sunday April 29, 2007
When a cat walks, it places the front and hind legs of one side forward, then follows with the other side's legs. Cats share this characteristic motion with camels and giraffes (and maybe brown bears). Other mammals move the front and hind legs of opposing sides together.
Why the cat, the camel and the giraffe? It is, so far, a mystery. (The Romans, by the way, called giraffes "camel-leopards" — camels that walk or at least look like leopards.) And, alas, we can't ask them easily.
If something about Hotmail does not work right and the reason is just as mysterious, you're in a better position: you can ask; easily:
›› Can't log in to your Windows Live Hotmail or Hotmail account? Plagued by a glitch that prevents you from composing messages? Here's how to contact Windows Live Hotmail tech support for help.

Comments

May 25, 2007 at 10:01 am
(1) brian says:

The contact link given in the article isn’t valid anymore. It is now this:
http://support.msn.com/eform.aspx?productKey=edfsmsbl&page=support_home_options_form_byemail&ct=eformts

May 26, 2007 at 10:54 am
(2) Heinz Tschabitscher says:

Brian,

thanks a lot for the alert — and for providing the correct link, too.

Heinz

November 28, 2008 at 1:50 am
(3) Rudi says:

I’m not happy with the new version of Hotmail for several reasons. 1) I am not able to scroll to the bottom of my address list. 2) Frequently when I click on “send” nothing happens and I need to go back and write the message a second time. 3) Deleting unwanted text sometimes doesn’t work. Is there a way to return to the former version?

December 2, 2008 at 1:14 pm
(4) mel goldman says:

I cannot read or send e-messages. Cannot open to read e-mails or send replies.

December 3, 2008 at 5:48 pm
(5) Faran Haq says:

I cant type anything in the msg :@ ughhhhh

January 11, 2009 at 4:48 am
(6) Sophie says:

My bebo and my msn has both been hacked into x to get wb bebo bak it goes to ma msn and i cant get in my msn the password has been changed and the question to get it bak x i really need it bak do you no how ? Wat makes it worse is that i no who done it please can you send me a link to my email if you no thanks you please get bak to me asap x

March 14, 2009 at 2:28 pm
(7) LMD says:

What has happened to Hotmail? When I open a message, it used to give me option of SAFE or UNSAFE. I no longer have the UNSAFE - it has not turned to JUNK!!! I have the same scammers contacting me every single day 30-40 times a day and I’m sick of it. This has been going on for almost 6 months. Before that, I didn’t seem to have any problem. Now, I’m getting tons of junk mail and scammers. What’s up with this? I’m almost at the stage where I don’t want to use my hotmail account any longer and am looking into other options because Hotmail continues to let the same scammers and junk thru every single day! I always tag unsavory emails, but I don’t think it does a single bit of good. It’s not like Hotmail has gotten better, it’s gotten worse! Now I’ve tried to send this message to you and it comes back that the page cannot be found?!!!!!

May 10, 2009 at 11:35 am
(8) steven butler says:

what a SCAM!! This pages takes you to a advertising web site, no useful information to the information requested!!

June 5, 2009 at 6:38 pm
(9) Wes Smale says:

My e-mail account was tapped last night and the password and security question was changed. They also e-mailed all my contacts
saying I was stranded in England and wanted $2,200.00.. Now I CAN NOT get into my hotmail account.. PLEASE call me at
262-903-9228. Thank You Wes

June 7, 2009 at 10:01 am
(10) Heinz Tschabitscher says:

Wes,

have you contacted Hotmail via what they call the “Live ID Validation Form”?

thanks,
Heinz

June 22, 2009 at 10:01 am
(11) Ken Jones says:

When I asked for help to restore my hotmail email, which had been stolen and locked off by Nigerian thieves, I was asked to give answers to questions which I was not asked 15 years ago when I joined hotmail. They also offered to send me instructions to the very email to which I had and still have no access. This is quite unhelpful.

June 24, 2009 at 12:01 pm
(12) Giancarla says:

This is to report that my email address and
password has been compromised. i have been trying to sign in to my account and can no longer access my email. it is with great urgency that i seek help in addressing that situation. can u please reply. thanks for your help and i would be grateful if u all could help in finding that hacker who told me email.

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